[rt-users] Installation problems

[Rafael]

Hi,

As much as I would like to install and use this package it failed to do me
any good no matter what I try. I followed the instructions to install all
the necessary perl modules which work as expected.

Checking for DBI...found
Checking for Digest::MD5...found
Checking for CGI 2.71 ...found
Checking for CGI::Cookie 1.16 ...found
 
Tried rt-1.0.6 and rt-1.0.7, to no avail.

I have a user

rt:x:402:402:Request Tracker:/export/home/rt:/bin/bash

ls /opt/rt
bin  etc  lib  transactions

 ls /opt/rt/bin/
admin-webrt.cgi  rt           rtadmin   rtmux.pl.orig  suid_wrapper
cgi              rt-mailgate  rtmux.pl  rtq            webrt.cgi

ls /export/home/httpd/cgi-bin/rt/
admin-webrt.cgi  auth.pm   manipulate.pm  webrt.cgi
admin.pm         forms.pm  support.pm


RT_BIN_PATH             =       $(RT_PATH)/bin
RT_LIB_PATH             =       $(RT_PATH)/lib
RT_ETC_PATH             =       $(RT_PATH)/etc
RT_BIN_PATH             =       $(RT_PATH)/bin
RT_CGI_PATH             =       /export/home/httpd/cgi-bin/rt

Apache log:
 
[Fri Feb  9 18:33:55 2001] [error] [client 192.168.10.37] Premature end of
script headers: /export/home/httpd/cgi-bin/rt/admin-webrt.cgi
Mysql->connect(database=rt;host=helpdesk) failed: Access denied for user:
'rt at helpdesk.networks.com' (Using password: YES) at /opt/rt/lib/rt/database.pm line 24
[connectdb] Database connect failed: Access denied for user: 'rt at helpdesk.networks.com' (Using password: YES)
[Fri Feb  9 18:33:58 2001] [error] [client 192.168.13.7] Premature end of
script headers: /export/home/httpd/cgi-bin/rt/admin-webrt.cgi

What a heck I'm doing wrong here?

Thanks,

Rafael Skodlar