[rt-users] Installation problems

[Jesse]

Sounds like you've got some sort of mysql permissions problem.  
Sometimes this happens if you try to use odd metacharacters in your 
mysql password, like ! " \ etc...

are you getting any mysql errors during install?


On Thu, Mar 01, 2001 at 12:35:28AM -0800, Rafael wrote:
> Hi,
> 
> As much as I would like to install and use this package it failed to do me
> any good no matter what I try. I followed the instructions to install all
> the necessary perl modules which work as expected.
> 
> Checking for DBI...found
> Checking for Digest::MD5...found
> Checking for CGI 2.71 ...found
> Checking for CGI::Cookie 1.16 ...found
>  
> Tried rt-1.0.6 and rt-1.0.7, to no avail.
> 
> I have a user
> 
> rt:x:402:402:Request Tracker:/export/home/rt:/bin/bash
> 
> ls /opt/rt
> bin  etc  lib  transactions
> 
>  ls /opt/rt/bin/
> admin-webrt.cgi  rt           rtadmin   rtmux.pl.orig  suid_wrapper
> cgi              rt-mailgate  rtmux.pl  rtq            webrt.cgi
> 
> ls /export/home/httpd/cgi-bin/rt/
> admin-webrt.cgi  auth.pm   manipulate.pm  webrt.cgi
> admin.pm         forms.pm  support.pm
> 
> 
> RT_BIN_PATH             =       $(RT_PATH)/bin
> RT_LIB_PATH             =       $(RT_PATH)/lib
> RT_ETC_PATH             =       $(RT_PATH)/etc
> RT_BIN_PATH             =       $(RT_PATH)/bin
> RT_CGI_PATH             =       /export/home/httpd/cgi-bin/rt
> 
> Apache log:
>  
> [Fri Feb  9 18:33:55 2001] [error] [client 192.168.10.37] Premature end of
> script headers: /export/home/httpd/cgi-bin/rt/admin-webrt.cgi
> Mysql->connect(database=rt;host=helpdesk) failed: Access denied for user:
> 'rt at helpdesk.networks.com' (Using password: YES) at /opt/rt/lib/rt/database.pm line 24
> [connectdb] Database connect failed: Access denied for user: 'rt at helpdesk.networks.com' (Using password: YES)
> [Fri Feb  9 18:33:58 2001] [error] [client 192.168.13.7] Premature end of
> script headers: /export/home/httpd/cgi-bin/rt/admin-webrt.cgi
> 
> What a heck I'm doing wrong here?
> 
> Thanks,
> 
> Rafael Skodlar
> 
> 
> 
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> rt-users at lists.fsck.com
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> 

-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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