[rt-users] Replying to email from outside of RT

[J.D. Falk]

On 03/01/01, Lorens Kockum <rt-id-45 at lists.lorens.org> wrote: 

> However, I expect bounces to be an almost-normal part of
> operation, so I'm thinking of interpreting the bounce a little
> (could even be done by diverting the e-mail before it gets into
> RT), searching for the ticket ID, and attaching the bounce
> to the ticket, which should then go from stalled to open for
> operator attention.  Does that seem right to you?

	I've got our system set up such that I'm notified of bounces,
	so right now I do that manually...when the load starts to
	increase we'll probably want to script it.

-- 
J.D. Falk                   "The Internet isn't just a publishing medium or a
Product Manager                     medium for commerce, it's a social medium."
Mail Abuse Prevention System LLC                       -- Howard Rheingold