[rt-users] Replying to email from outside of RT

Jesse jesse at fsck.com
Thu Mar 1 13:47:22 EST 2001

If someone wants to write me bounce handling pseudocode. 
(really just a set of english instructions for how best to handle bounces)
I'll see what I can do about getting somehting coded up.

On Thu, Mar 01, 2001 at 10:07:39AM -0800, J.D. Falk wrote:
> On 03/01/01, Lorens Kockum <rt-id-45 at lists.lorens.org> wrote: 
> > However, I expect bounces to be an almost-normal part of
> > operation, so I'm thinking of interpreting the bounce a little
> > (could even be done by diverting the e-mail before it gets into
> > RT), searching for the ticket ID, and attaching the bounce
> > to the ticket, which should then go from stalled to open for
> > operator attention.  Does that seem right to you?
> 	I've got our system set up such that I'm notified of bounces,
> 	so right now I do that manually...when the load starts to
> 	increase we'll probably want to script it.
> -- 
> J.D. Falk                   "The Internet isn't just a publishing medium or a
> Product Manager                     medium for commerce, it's a social medium."
> Mail Abuse Prevention System LLC                       -- Howard Rheingold
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jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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