[rt-users] common fixes

Mark A. Sharkey mark at wcws.com
Thu Mar 1 15:02:14 EST 2001


I have successfully installed RT on a virtual server; however, each message that
comes in, is assigned a new transaction number - even when the message is in
reply to an already opened case.  The original transaction number is in the
subject line; however, instead of the message being attached as a comment to the
original transaction, the message instead is given a new transaction number.

Is this a configuration setting that I have missed?  Or, do I need to look at
the code?



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