[rt-users] common fixes

[Jesse]

I suspect that you've got a space or tab or some other sort of whitespace in
$rtname in the config file. 

Maren: wanna add this to the new faq?

        -jesse

On Thu, Mar 01, 2001 at 01:02:14PM -0700, Mark A. Sharkey wrote:
> Hello,
> 
> I have successfully installed RT on a virtual server; however, each message that
> comes in, is assigned a new transaction number - even when the message is in
> reply to an already opened case.  The original transaction number is in the
> subject line; however, instead of the message being attached as a comment to the
> original transaction, the message instead is given a new transaction number.
> 
> Is this a configuration setting that I have missed?  Or, do I need to look at
> the code?
> 
> Thanks.
> 
> Mark
> 
> 
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-- 
jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90

"That package looks like what I wanted, but the site was down today, 
   so I decided to reimplement it in Perl."
							-me