[rt-users] Installation problems

[Rafael]

On Thu, 1 Mar 2001, Jesse wrote:

> Sounds like you've got some sort of mysql permissions problem.  
> Sometimes this happens if you try to use odd metacharacters in your 
> mysql password, like ! " \ etc...
> 

I think I used only alphanumeric characters and did edit passwd before
make install.

> are you getting any mysql errors during install?

No, there were no errors that I can recall. The install script created rt
table the first time. I don't have time to deal with this right now, the
firewall and a few other issues are more critical but I'll revisit RT
hopefuly next week.

As other email suggested I most likely have problem with permissions in
mysql.  However, I was able to see the rt table with webmin. I could also
edit it if I new what I was doing :-)

I will revisit this in a few days and probably need to pick a book or
something to learn about mysql. The GUI that is available is not very
clear if you are not familiar with mysql.

Thanks guys,

 > 
> 
> On Thu, Mar 01, 2001 at 12:35:28AM -0800, Rafael wrote:
> > Hi,
> > 
> > As much as I would like to install and use this package it failed to do me
> > any good no matter what I try. I followed the instructions to install all
> > the necessary perl modules which work as expected.
> > 
> > Checking for DBI...found
> > Checking for Digest::MD5...found
> > Checking for CGI 2.71 ...found
> > Checking for CGI::Cookie 1.16 ...found
> >  
> > Tried rt-1.0.6 and rt-1.0.7, to no avail.
> > 
> > I have a user
> > 
> > rt:x:402:402:Request Tracker:/export/home/rt:/bin/bash
> > 
> > ls /opt/rt
> > bin  etc  lib  transactions
> > 
> >  ls /opt/rt/bin/
> > admin-webrt.cgi  rt           rtadmin   rtmux.pl.orig  suid_wrapper
> > cgi              rt-mailgate  rtmux.pl  rtq            webrt.cgi
> > 
> > ls /export/home/httpd/cgi-bin/rt/
> > admin-webrt.cgi  auth.pm   manipulate.pm  webrt.cgi
> > admin.pm         forms.pm  support.pm
> > 
> > 
> > RT_BIN_PATH             =       $(RT_PATH)/bin
> > RT_LIB_PATH             =       $(RT_PATH)/lib
> > RT_ETC_PATH             =       $(RT_PATH)/etc
> > RT_BIN_PATH             =       $(RT_PATH)/bin
> > RT_CGI_PATH             =       /export/home/httpd/cgi-bin/rt
> > 
> > Apache log:
> >  
> > [Fri Feb  9 18:33:55 2001] [error] [client 192.168.10.37] Premature end of
> > script headers: /export/home/httpd/cgi-bin/rt/admin-webrt.cgi
> > Mysql->connect(database=rt;host=helpdesk) failed: Access denied for user:
> > 'rt at helpdesk.networks.com' (Using password: YES) at /opt/rt/lib/rt/database.pm line 24
> > [connectdb] Database connect failed: Access denied for user: 'rt at helpdesk.networks.com' (Using password: YES)
> > [Fri Feb  9 18:33:58 2001] [error] [client 192.168.13.7] Premature end of
> > script headers: /export/home/httpd/cgi-bin/rt/admin-webrt.cgi
> > 
> > What a heck I'm doing wrong here?
> > 
> > Thanks,
> > 
> > Rafael Skodlar
> > 
> > 
> > 
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> > 
> 
> -- 
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
> 
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> 

Rafael