[rt-users] RT Mail Command (rt-1.0.7 mail UI bug)
Jan Okrouhly
okrouhly at civ.zcu.cz
Mon Mar 5 13:31:44 EST 2001
On Fri, 2 Mar 2001, Hermann Wecke wrote:
> I need to resolve in a batch 332 tickets using RT Mail Command.
>
> I tried this command:
>
> %RT USER hermann
> %RT PASS blablabla
> %RT RESOLVE 1833
> %RT RESOLVE 1836
> %RT RESOLVE 1837
>
>
> Then I received this reply:
>
> > %RT USER hermann
> RT: Username hermann noticed.
> > PASS ***** RT: You are now authenticated as hermann.
> > %RT RESOLVE 1833
> RT: Batching resolve of 1833.
> > %RT RESOLVE 1836
> RT: Batching resolve of 1836.
> > %RT RESOLVE 1837
> RT: Batching resolve of 1837.
> RT: Request #1833 has been resolved. (6972)
> RT: Request #1833 has been resolved. (0)
> RT: Request #1833 has been resolved. (0)
>
I'm not sure, but the problem seems to be at near end of sub
parse_headers (ui/mail/manipulate.pm):
if ($#resolve_nums > -1) {
print "RT: Resolving $#resolve_nums tickets\n" if ($debug);
foreach $ticket (@resolve_nums) {
print "Resolving $ticket\n" if ($debug);
($trans, $message)=&rt::resolve($resolve_nums[$count], (split(/\@/, $authenticated_user))[0]);
I think that the last line should look like:
($trans, $message)=&rt::resolve($ticket, $authenticated_user);
^--- main problem + ^--- safe mistake
>
> The only >>really<< resolved case was 1833. The other 2 tickets remains
> "untouched"...
>
> Any clues?
>
> Thanks,
>
> Hermann
>
>
>
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Jan Okrouhly
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