[rt-users] Estimates and dependencies

[Jesse]

There isn't really any easy way to do this within  RT1, aside from maybe
shunting "30 min:" at the beginning of a subject line.

There isn't a clean way for doing dependencies in RT1.  

And yeah, all this is built in to 2.0. ;)

        -j


On Tue, Mar 06, 2001 at 04:07:41PM -0600, Sean Walberg wrote:
> Hi, long time fan of RT here, trying to get approval to roll this out to our
> various teams.
> 
> Two "How do I coerce RT 1.0 into..." questions for you folks:
> 
> Would there be a way to track time estimates within a queue?  For example, a
> ticket comes in, it is estimated at 3 hours work.  When all the tickets are
> listed in priority, we would like to have a good idea of how many tickets
> we'd be able to handle in a day.
> 
> What if one ticket depends on another for completion?  An example would be a
> PC install and a wiring install.  The PC can't go in until the wiring is
> done, so we'd like some way of keeping track of that.  Merging the tickets
> is one option, but then we lose a lot of the statistics we find valuable.
> The best I could come up with was to add the dependant person to the admin
> of the first ticket's requestor list, so they'd at least get an email and
> can change the properties manually.
> 
> Will the answers change if we were talking about RT2?
> 
> Thanks,
> 
> Sean
> 
> --
> Sean Walberg <swalberg at hsc.mb.ca>
> Communications Eng, Comm & Info Svcs
> Health Sciences Centre [204-787-1010]
> 
> 
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