[rt-users] Returned MIME issue

Medi Montaseri medi at sc.prepass.com
Tue Mar 6 10:37:46 EST 2001


I just noticed that when Requester sends email to my general queue.
RT responds back with a broken multi-part MIME section reflecting the
orginal message but is showing the entire HTML tags.

Has anyone else experienced this.

I know the following workarounds

Ask Requester to change his/her Outlook Express/Netscape  Options to
send emai in
Text only. But I don't have control over that and there are always new
who won't know this issue.

Is there any configuration that I have missed. I think its
rt-mailgate(1) that
is doing this.

Medi Montaseri, medi at prepass.com, 408-450-7114
Prepass Inc, IT/Operations, Software Eng.

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