[rt-users] Looking for a patch to 1.0.7

Jesse jesse at fsck.com
Tue Mar 6 11:48:36 EST 2001

This is probably more apropriate for rt-devel, but there is a
field in the each_req table called 'alias' that was intended for
just such a use.  to make this actually, useful, you'd
want to add a check on the ticket loading routines to 'resolve' 
the alias...and a web or cli frob to let you edit 'alias'.


On Tue, Mar 06, 2001 at 04:14:02PM +0100, Lorens Kockum wrote:
> Hi everyone,
> I'm looking for some 1.0.7 patches to make my life easier...
> I know this is very probably treated in RT2, but if RT2 was
> production quality, it would be released, right ;-)
> The major problem I have is to see that I only get one ticket
> per contract/user/whatever.  I'll have a lot of tickets not
> associated with a contract/user/whatever, but if one is, I want
> only that one.  So, essentially, to a free-form string, if
> necessary just a number, I want to associate one and only one
> ticket.  Just as we have the box field in which we can enter a
> ticket number and go to the corresponding ticket, so do I want
> a box in which I can enter my free-form string and go to the
> corresponding ticket.  I don't like the idea of using the ticket
> subject, since that's the mail subject, but I'm thinking of it.
> That would be enough for my immediate needs; of course it would
> be nicer if, for example, when there is no corresponding ticket,
> one is created for the free-form string in question; if that is
> the only way to create a liason between ticket and free-form
> string that means that uniqueness is easily ensured, and that
> operators will have a minimum of hoops to jump through.
> Does anyone have such a patch somewhere?  Any pointers,
> something to get me started?  No problem if some hacking at the
> code is needed, I'd do the whole thing myself, it's simply that
> I haven't yet dared to muck around too much in the code...
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jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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