[rt-users] Change /temporary remove requestor from ticket correspondence

Joakim Adolfsson jocke at sightcon.se
Thu Mar 8 04:39:22 EST 2001

Sorry, I found it:  Set requestor to

Hmm =)

On Thu, 8 Mar 2001, Joakim Adolfsson wrote:

> Hi all. Hmm, now I'll try to explain something in english whitch I can't
> in Swedish, but I'll give it a try and hope someone understand what I mean
> =)
> Our abuse-department receives a mail from a complainer (the requestor) and
> RT creates a ticket in our abuse-queue. Sometimes we answer the requestor
> "the problem is sovled, thanks" and we resolve or kill the ticket =) But
> sometimes we want to continue the issue, communicating with other ISPs on
> this ticket but we don't want the requestor to see the correspondence. And
> ofcaurse we don't want to create a new ticket, we want all information on
> the same ticket. And when the communication with other ISPs is done and we
> got all answers we need, we wish to send a mail to the
> complainer/requestor and say "hi now the spammer/portscanner etc is
> killed".
> Do you have a solution or idea how to solve this problem?


Joakim Adolfsson  Phone: +46 (0)8 59828125  EMail: jocke at sightcon.se
Systems engineer       : +46 (0)70 7713100  Web  : http://www.sightcon.se
SightCon HB	  Fax  : +46 (0)70 7113100  ICQ# : 14239842

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