[rt-users] Integration of a faq database into RT1.0.7

[Moritz Julian Ehlenz]

Hi everybody,

I was wondering if anybody has managed to link a 
faq database to rt in some way? I want our support
staff to be able to select a standardized answer
to be inserted in the reply to a request. Did any-
body ever complete something like this? I read 
something about people asking for that feature in
the mailing list archive, but didn't find out if any-
one ever got that to work.

Cu, Moritz