[rt-users] Integration of a faq database into RT1.0.7

Jesse jesse at fsck.com
Tue Mar 27 02:00:12 EST 2001

Hrm. Someone submitted a patch for a "simple" version of this, but I 
appear to have not dropped a copy in /contrib.  Anyone been
maintaining that code?


On Tue, Mar 27, 2001 at 03:39:50AM +0200, Moritz Julian Ehlenz wrote:
> Hi everybody,
> I was wondering if anybody has managed to link a 
> faq database to rt in some way? I want our support
> staff to be able to select a standardized answer
> to be inserted in the reply to a request. Did any-
> body ever complete something like this? I read 
> something about people asking for that feature in
> the mailing list archive, but didn't find out if any-
> one ever got that to work.
> Cu, Moritz
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jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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A REAL sysadmin challenge is "resurrect five dead mailserver while so ripped
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					-Nathan Mehl

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