[rt-users] Not getting email upon resolve

[bill at daze.net]

> by sending them a reply before resolving it, but wouldn't it be nice if
> you could click resolve and it would send them a generic "Your ticket
> #6969 has been resolved...", or even have the option to type in a resolve
> message that will get sent to them, such as "reset your password." etc.

Select "Reply", type in your message and set status to resolved while
replying.  Thats how we do it.