[rt-users] Not getting email upon resolve

Jesse jesse at fsck.com
Sat Mar 31 01:45:03 EST 2001

I think you'll be happy with the new Scrips system that will be in RT 2.0.
(currently in beta). It does this and a lot more. :)  


On Sat, Mar 31, 2001 at 01:25:41AM -0500, cjones at qwestip.net wrote:
> If I turn off the option that sends email notifications on each
> transaction (I wanted to do this because its a bit too noisy), there is no
> mail sent to the user upon resolving the ticket.  This can be simulated
> by sending them a reply before resolving it, but wouldn't it be nice if
> you could click resolve and it would send them a generic "Your ticket
> #6969 has been resolved...", or even have the option to type in a resolve
> message that will get sent to them, such as "reset your password." etc.
> Im using Request Tracker 1.07  and the option I refer to is below
> ---
> Requestors (requestors will always be sent copies of all correspondence.)
>   [ ]  Send email notifications of each transaction (except comment)
>   [x]  Send an autoreply on request creation
> ---
> How about having a:
>   [x]  Send an autoreply on request resolution
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jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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