[rt-users] rt 1.0.7: modify mail template to include serail num to the speci fic problem

[Jesse]

Take a look at the autoreply template. It'll tell you that %serial_num% is
what you want.

        -j

On Wed, May 16, 2001 at 10:24:24AM -0700, Gilles-Eric Descamps wrote:
> Hi All,
>  
> What is the variable you need to use to change your mail templates:
> rt-1.0.7 issues a lot of mail, and I was only able to configure it
> to display the generic URL of rt:
> xxx/rt/webrt.cgi
>  
> I would like to have in those mails a direct link
> to the history of the problem:
> /rt/webrt.cgi?serial_num=82
> <http://info.siliconaccess.com/rt/webrt.cgi?serial_num=82&display=History>
> &display=History
>  
> How do I insert that serial_num in the template,
> so that all mails refers directly to the specific problem ?
>  
> Thanks,
> 
> --
> Gilles-Eric DESCAMPS
> 
> 
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jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com 
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