[rt-users] problem with install of 1.3.72

[Robert Shaw]

Hi,

I'm having a problem with installation of the 1.3 series (1.3.72 specifically).
The installation goes just fine until it runs the following:

perl /usr/local/rt/etc/insertdata

I get a user creation error:

RT::Handle=HASH(0xf4efc) no row id returned on row creation at /usr/pack/perl-5.6.0-jp/lib/site_perl/5.6.0/DBIx/SearchBuilder/Handle/mysql.pm line 34.
Creating system user...Could not create user

I read an earlier post that indicated that the DBI or DBD::mysql packages in
Perl might be installed incorrectly. I've gone back and reinstalled them
twice to no luck.

Can anyone help me track this problem down???

Thanks!
-Robert