[rt-users] webrt and mail problems

[Systems Group (Isaac)]

	Actually I was running 1.0.6.  It started doing that and tried
upgrading to 1.0.7 to see if that would fix it but it didnt.

On Fri, 18 May 2001, Jan Okrouhly wrote:

> On Wed, 16 May 2001, Systems Group (Isaac) wrote:
>
> >
> > 	I am having problems with rt 1.0.7 delivering mail from the web
> > interface when replying to a message.  The mail gets delivered to the
> > requestor and to the members of the queue.  In addition, it seems to parse
> > the address of whoever is replying wrong and tries to email to each token
> > of the address (space delimited).  For example the Reply-To field when
> > replying from the web  is "Isaac Saldana via RT <systems at ee.ucr.edu>" but
> > the From: field is  From: Isaac.Saldana.via.RT with no email address.  And
> > then I get emails  bounced to isaac,saldana,via.  This only happens when I
> > reply from the web interface and not from isaacsys's account using an
> > email client such as pine.  This is kinda weird cause in
> > lib/rt/support/mail.pm there is the command:
> > _____________________________________________________________________________
> > print  MAIL "Subject: [$rt::rtname \#". $in_serial_num . "] ($in_queue_id) $in_subject
> > Reply-To: $friendly_name <$temp_mail_alias>
> > From: $friendly_name <$temp_mail_alias>
> > To: $in_recipient
> > Cc: $in_cc
> > Bcc: $in_bcc
> > X-Request-ID: $in_serial_num
> > X-RT-Loop-Prevention: $rt::rtname
> > X-Sender: $in_current_user
> > X-Managed-By: Request Tracker $rt::rtversion (http://www.fsck.com/projects/rt)
> > Precedence: bulk
> >
> > $template
> > -------------------------------------------- Managed by Request Tracker\n";
> > _____________________________________________________________________________
> >
> > which sets Reply-To: and From: to be the same.  I am using sendmail with
> > the default options that came with rt.  Has anyone had this problem?  I
>
> We have got similar problem (RT 1.0.7 & postfix):
>
> original
> From: "Michal Zdenek,Ing.,Ph.D." <pospech at kxx.zcu.cz>
> was tried to be delivered as
> From: "RT:"@hyper.zcu.cz, Michal at hyper.zcu.cz,
>      Zdenek at hyper.zcu.cz, Ing. at hyper.zcu.cz,
>      "Ph.D.\"  via operator at zcu.cz\"" <operator at zcu.cz>
>
> > also tried setting $mailprog="(cat ->/tmp/foo;cat /tmp/foo)|/usr/lib/sendmail"
> > to see what was the email being sent and the From: and Reply-To: fields
> > were the same and correct.  Rt was working fine and then started doing
> > this.  Thanks for any help.
>
> When did it started (after upgrade from 1.0.6?)? It could help to find out
> what changed wrong in the code... I'm actually too busy to look closer at
> the problem/bug ;-(.
>
> >
> >
> > --
> >   Isaac Saldana
> >
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
>
> Jan Okrouhly
> ---------------------------------------\-\-\+\-\-\---okrouhly at civ.zcu.cz---
> Laboratory for Computer Science             |    phone: (420 19) 7491588
> University of West Bohemia                  | location: Univerzitni 22
> Americka 42, 306 14 Pilsen, Czech Republic  |     room: UI404
> ------------------------------------------73!-de-OK1INC at OK0PPL.#BOH.CZE.EU-
>
>

-- 
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                                        |
  Isaac Saldana                         |  Office: Bourns Hall B213
  Systems Administrator                 |  Phone: (909) 787-2452
  College of Engineering                |  Fax: (909) 787-2425
  Department of Electrical Engineering  |  Email: isaldana at ee.ucr.edu
  University of California, Riverside   |  http://www.ee.ucr.edu/~isaldana
                                        |
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