[rt-users] response to ticket and changing the status

[Adams, Gavin]

Hi there,

I have downloaded and installed the CVS release of rt. It appears that
everything is working correctly, but I've run into an issue on
responding to a ticket. When a ticket comes into a queue (general right
now), an RT user can take ownership of it just fine. When the RT user
replies to the ticket and changes the status from "new" to "open", it
doesn't stick. The response text is sent out and added to the ticket's
history, but the status still shows as new.

The only way for the an RT user to change the status is by going to the
"basics" menu and changing the status there. Is this by design, or a
potential bug?

Couple more questions:

1)	in reviewing the rt.log.nnnnn log file, I get the following
messages for every database operation:

Database handle destroyed without explicit disconnect at
/usr/lib/perl5/site_perl/5.6.0/DBIx/SearchBuilder/Handle.pm line 219.

Are these normal or is this something I should look to resolve?

2)	How can I tell which version of code I'm running? Want to insure
my questions contain the appropriate level of information.

Cheers,

--- Gavin Adams
Promisant Ltd.
Bermuda