[rt-users] Queue owner vs. watcher

[Adams, Gavin]

Hi,

For the new version of rt, what is the proper way to setup an rt user to
get notification on new email tickets to a particular queue? The old
documentation mentions being a "queue member"; a setting/feature not
seen in the pre 2.x release. The closest relationship appears to be
setting the user up as a watcher. I'm thinking that if I:

1)	grant user watcher rights to queue
2)	Add user as watcher of the queue
3)	Create a scrip that OnCreate, NotifyAllWatchers with a template
I create

Does this sound reasonable or am I way off base here?

Thanks,

--- Gavin Adams
Promisant Ltd.
Bermuda