[rt-users] Escalation-methods?

[Timothy A. Gregory]

You are welcome to grab the script I wrote and tweak it to your needs;

http://tarjema.com/files/rt_escalation.pl

--tag


----- Original Message -----
From: "Jesse" <jesse at fsck.com>
To: "Michael Thies" <michael at thies.org>
Cc: <rt-users at lists.fsck.com>
Sent: Monday, May 21, 2001 9:01 PM
Subject: Re: [rt-users] Escalation-methods?


> It's something that has been talked about a lot but never actually built.
>
>
> On Mon, May 21, 2001 at 12:39:58PM +0200, Michael Thies wrote:
> > Hi,
> >
> > I'm wondering, if I can escalate a ticket, after no reaction/responses
> > after serveral time?
> > Best thing would be, mailing to the owner of the ticket, and after a
second
> > time mailing all queue-members.
> >
> > Maybe it will be realized in the development branch?
> >
> > Could someone give me any hints about that?
> >
> >
> > TiA
> > --
> > \o/
> > Michael Thies
> >
> > _______________________________________________
> > rt-users mailing list
> > rt-users at lists.fsck.com
> > http://lists.fsck.com/mailman/listinfo/rt-users
> >
>
> --
> jesse reed vincent -- root at eruditorum.org -- jesse at fsck.com
> 70EBAC90: 2A07 FC22 7DB4 42C1 9D71 0108 41A3 3FB3 70EB AC90
>
> As I sit here alone looking at green text on a laptop in a mostly bare
room listening
> to loud music wearing all black, I realize that that it is much less cool
in real life :)
> --Richard Tibbetts
>
>
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>