[rt-users] New Version

[Mike Reiling]

I just put rt-1.0.7 into production and it is working pretty good. 
We have thousands of email coming through a day, so I added page 
support to the queue.

Anyway. I am now playing with rt2.  I love this version, much 
cleaner, but I have some questions.

1- What happened to areas.  Is there something similar in rt2?
2- Any reason I should not switch now to rt2?  Seems pretty stable.
3- Last one...  I have been poking around, but can someone point me 
to some docs on how to add my own script.  Or at least a starting 
point.  What i would like to accomplish is a little strage.  when a 
request comes in, look up the email address in out customer database 
and add a comment to the ticket with all their info.  That way the 
cust support rep does not need to do this by hand.

Thanks everyone,
Mike
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|    Mike Reiling     |Systems & Network Administrator| (415)401-2869 V |
|mreiling at softcoin.com|         SoftCoin, Inc         | (510)333-5140 C |
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