[rt-users] One more thing

[Mike Reiling]

I think I fell in love with Keywords.  The are way better than areas. 
Now I only really have one problem.

How do I set keywords when an email comes in, like I could with 
areas.  I would really love to just set headers/embed some stuff in 
the email, but the address approach also works (i.e. 
support-lostpassword, support-generalhelp).

Is this something I can accomplish with a script?

Thanks so much,
Mike


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|    Mike Reiling     |Systems & Network Administrator| (415)401-2869 V |
|mreiling at softcoin.com|         SoftCoin, Inc         | (510)333-5140 C |
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