[rt-users] SelfService and other hidden bits

[chris walker]

Hi,

I think http://www.fsck.com/projects/rt/screenshots/ticket.png
is a screenshot of rt version 1.
There is an rt2 directory with a few rt2 screenshots.

cheers

Chris Walker


David Ryan wrote:

> Hi there,
> 
> We are just evaluating RT and it certainly looks to be very good.  The
> testimonials from people who are using it seem to indicate that the
> product is very good and flexible.
> 
> However, having installed it I'm now faced with trying to work out (from
> the users point of view) how to use it effectively.
> 
> I have noticed two things while going through the mail archives and
> documentation which I can't find explained and am wondering if I am
> missing something or some set of documentation.
> 
> The first one is SelfService which was referred to in one of the mails
> and which only seems to appear in the documentation in the FAQ and then
> only as a reference to the fact that it exists and doesn't have
> instructions on how to access it.  From my point of view it gives a more
> usefull look into a users tickets than the normal login.
> 
> The second one is the interface presented here -
> http://www.fsck.com/projects/rt/screenshots/ticket.png - is this
> someones customised interface or is it normally available and I just
> can't find it ?
> 
> These are just some examples of the features which I may be missing -
> again, am I missing some set of documentation other than that available
> at http://www.helgrim.com/rtdocs/
> 
> Thanks,
> 
> David Ryan,
> Baker Consultants
> 
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