[rt-users] Two Ticketing systems having a nice conversation!

Barnaby Puttick barns at uk.umis.net
Wed Nov 7 15:20:24 EST 2001


What provisions has RT-2.0.8 got when another ticking system (REMEDY)
configured that is auto responds to every message from another address
than the requestor address that it just used to open a ticket on RT that
happens to be configured to respond on correspond.

A bit like today when I noticed a ticket raised from one abuse
system(REMEDY) to mine and found a recurring conversation between the two.
A tad embarrassing :-/

The auto-reply has the president header set to BULK, is it safe to get RT
to discard these messages or could this discard genuine  posts?


Barnaby Puttick

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