[rt-users] Two Ticketing systems having a nice conversation!

Jesse Vincent jesse at bestpractical.com
Wed Nov 7 15:38:53 EST 2001

RT 2.0.8 _should not_ be responding to mail that comes
in with a 
	precedence: bulk 
header. Oh. I see. remedy is responding from a different address than the 
address that RT has the requestor address set to, so it's forwarding the
mail on to the requestor, since it came from a different address.... Ugh.

Options include using the sub CanonicalizeAddress in the config file to
make remedy's replies appear to come from the address it's sending from,
clobbering the remedy admin or hacking Action/Notify to not send out mail
in case of Precedence: Bulk.

On Wed, Nov 07, 2001 at 08:20:24PM +0000, Barnaby Puttick wrote:
> Hi,
> What provisions has RT-2.0.8 got when another ticking system (REMEDY)
> configured that is auto responds to every message from another address
> than the requestor address that it just used to open a ticket on RT that
> happens to be configured to respond on correspond.
> A bit like today when I noticed a ticket raised from one abuse
> system(REMEDY) to mine and found a recurring conversation between the two.
> A tad embarrassing :-/
> The auto-reply has the president header set to BULK, is it safe to get RT
> to discard these messages or could this discard genuine  posts?
> Regards
> Barnaby Puttick
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.

More information about the rt-users mailing list