[rt-users] newbie question

[Brandon S. Allbery KF8NH]

On Tuesday, November 13, 2001 20:56:12 +0300, Dmitry Semkin 
<lslarry at caravan.ru> wrote:
+-----
| is there any documentation and, preferable, examples for rt?
+--->8

http://www.helgrim.com/rtdocs/index.html should answer all your questions.

The difference between "correspondence" and "comments" is that, while both 
are logged, only the former are copied to the requestor.  This allows 
support personnel to have a logged discussion of details of a ticket 
without  boring the requestor, who likely doesn't know or care about the 
details.  (Among other things.)

-- 
brandon s. allbery  [os/2][linux][solaris][freebsd]   allbery at kf8nh.apk.net
system administrator   [JAPH][WAY too many hats]        allbery at ece.cmu.edu
electrical and computer engineering                                   KF8NH
carnegie mellon university     [linux: proof of the million monkeys theory]