[rt-users] Urgent: please help : Returned mail

[Rehan van der Merwe]

Hi Jesse,

Matthew Watson solved the immediate problem - ./rt2/etc/config.pm did not
have the correct read-permissions.

I cant help but think that this is only a symptom and will bite me in the
back again ...

Your  questions :

# ls -la /opt/rt2/bin/
total 100
drwxr-xr-x    2 root     rt           4096 Nov 15 11:54 .
drwxr-xr-x   11 root     root         4096 Nov 14 22:50 ..
-rwxr-sr-x    1 root     rt           5137 Nov 14 22:41 mason_handler.fcgi
-rwxr-sr-x    1 root     rt           4632 Nov 14 22:41 mason_handler.scgi
-rwxr-sr-x    1 root     rt          29778 Nov 14 22:41 rt
-rwxr-sr-x    1 root     rt          23939 Nov 14 22:41 rtadmin
-rwxr-sr-x    1 root     rt           8723 Nov 14 22:41 rt-mailgate
-rwxr-xr-x    1 root     rt           4460 Nov 14 22:41 webmux.pl

The upgrade I used was as follows:
I was on 2.0.7.  I first upgraded to 2.0.8 by editing Makefile, running
'make upgrade' and editing /opt/rt2/etc/config.pm to contain the values I
had before.
Then I did the exact same procedure for 2.0.9.
2.0.7 was working fine.
I see that the gid of most of RT is now root - is this the problem?

Rehan

-----Original Message-----
From: Jesse Vincent [mailto:jesse at bestpractical.com]
Sent: Thursday, November 15, 2001 11:44 AM
To: Rehan van der Merwe
Cc: Rt-Users (E-mail)
Subject: Re: [rt-users] Urgent: please help : Returned mail


that looks to me like rt-mailgate has lost its setgid bit.

what does ls -la rt/bin look like?

what was the exact upgrade procedure you used?



On Thu, Nov 15, 2001 at 10:35:59AM +0200, Rehan van der Merwe wrote:
> Hi there,
> 
> I just upgraded to 2.0.9 an now all mail sent to rt returns with the
> following error:
> 
> 
> 
> 
> -----Original Message-----
> From: Mail Delivery Subsystem [mailto:MAILER-DAEMON@[rt_server].nha.co.za]
> Sent: Thursday, November 15, 2001 10:22 AM
> To: Rehan at nha.co.za
> Subject: Returned mail: see transcript for details
> 
> 
> The original message was received at Thu, 15 Nov 2001 10:22:21 +0200
> from [our mailserver].nha.co.za [196.22.2.30]
> 
>    ----- The following addresses had permanent fatal errors -----
> "|/opt/rt2/bin/rt-mailgate --queue support --action correspond"
>     (reason: 2)
>     (expanded from: <support at iapetus.nha.co.za>)
> 
>    ----- Transcript of session follows -----
> Can't locate config.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
> /usr/local/lib/perl5/5.6.1/i686-linux /usr/local/lib/perl5/5.6.1
> /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> /usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl .) at
> /opt/rt2/lib/RT/Interface/Email.pm line 105.
> BEGIN failed--compilation aborted at /opt/rt2/lib/RT/Interface/Email.pm
line
> 105.
> Compilation failed in require at /etc/smrsh/rt-mailgate line 30.
> BEGIN failed--compilation aborted at /etc/smrsh/rt-mailgate line 30.
> 554 5.3.0 "|/opt/rt2/bin/rt-mailgate --queue support --action
correspond"...
> unknown mailer error 2
> 
> 
> 
> 
> As far as @INC goes : config.pm is definately in /opt/rt2/etc
> 
> I hope you can help me soon!
> 
> Thanks and regards,
> 
> Rehan van der Merwe
> 


> From: Rehan van der Merwe <Rehan at nha.co.za>
> To: support at iapetus.nha.co.za
> Subject: test
> Date: Thu, 15 Nov 2001 10:22:59 +0200
> X-Mailer: Internet Mail Service (5.5.2653.19)
> 
> test
> 
> Rehan van der Merwe
> Neil Harvey & Associates (Pty) Ltd
> rehan at nha.co.za
> Tel:  +27 21 6709237
> Fax: +27 21 6709337
> 


-- 
http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.