[rt-users] Urgent: please help : Returned mail

[Jesse Vincent]

On Thu, Nov 15, 2001 at 12:03:27PM +0200, Rehan van der Merwe wrote:
> Hi Jesse,
> 
> Matthew Watson solved the immediate problem - ./rt2/etc/config.pm did not
> have the correct read-permissions.
> 
> The upgrade I used was as follows:
> I was on 2.0.7.  I first upgraded to 2.0.8 by editing Makefile, running
> 'make upgrade' and editing /opt/rt2/etc/config.pm to contain the values I
> had before.
> Then I did the exact same procedure for 2.0.9.
> 2.0.7 was working fine.
> I see that the gid of most of RT is now root - is this the problem?


I suspect the problem is that you clobbered the permissions of the config file
by editing it.....

> 
> Rehan
> 
> -----Original Message-----
> From: Jesse Vincent [mailto:jesse at bestpractical.com]
> Sent: Thursday, November 15, 2001 11:44 AM
> To: Rehan van der Merwe
> Cc: Rt-Users (E-mail)
> Subject: Re: [rt-users] Urgent: please help : Returned mail
> 
> 
> that looks to me like rt-mailgate has lost its setgid bit.
> 
> what does ls -la rt/bin look like?
> 
> what was the exact upgrade procedure you used?
> 
> 
> 
> On Thu, Nov 15, 2001 at 10:35:59AM +0200, Rehan van der Merwe wrote:
> > Hi there,
> > 
> > I just upgraded to 2.0.9 an now all mail sent to rt returns with the
> > following error:
> > 
> > 
> > 
> > 
> > -----Original Message-----
> > From: Mail Delivery Subsystem [mailto:MAILER-DAEMON@[rt_server].nha.co.za]
> > Sent: Thursday, November 15, 2001 10:22 AM
> > To: Rehan at nha.co.za
> > Subject: Returned mail: see transcript for details
> > 
> > 
> > The original message was received at Thu, 15 Nov 2001 10:22:21 +0200
> > from [our mailserver].nha.co.za [196.22.2.30]
> > 
> >    ----- The following addresses had permanent fatal errors -----
> > "|/opt/rt2/bin/rt-mailgate --queue support --action correspond"
> >     (reason: 2)
> >     (expanded from: <support at iapetus.nha.co.za>)
> > 
> >    ----- Transcript of session follows -----
> > Can't locate config.pm in @INC (@INC contains: /opt/rt2/etc /opt/rt2/lib
> > /usr/local/lib/perl5/5.6.1/i686-linux /usr/local/lib/perl5/5.6.1
> > /usr/local/lib/perl5/site_perl/5.6.1/i686-linux
> > /usr/local/lib/perl5/site_perl/5.6.1 /usr/local/lib/perl5/site_perl .) at
> > /opt/rt2/lib/RT/Interface/Email.pm line 105.
> > BEGIN failed--compilation aborted at /opt/rt2/lib/RT/Interface/Email.pm
> line
> > 105.
> > Compilation failed in require at /etc/smrsh/rt-mailgate line 30.
> > BEGIN failed--compilation aborted at /etc/smrsh/rt-mailgate line 30.
> > 554 5.3.0 "|/opt/rt2/bin/rt-mailgate --queue support --action
> correspond"...
> > unknown mailer error 2
> > 
> > 
> > 
> > 
> > As far as @INC goes : config.pm is definately in /opt/rt2/etc
> > 
> > I hope you can help me soon!
> > 
> > Thanks and regards,
> > 
> > Rehan van der Merwe
> > 
> 
> 
> > From: Rehan van der Merwe <Rehan at nha.co.za>
> > To: support at iapetus.nha.co.za
> > Subject: test
> > Date: Thu, 15 Nov 2001 10:22:59 +0200
> > X-Mailer: Internet Mail Service (5.5.2653.19)
> > 
> > test
> > 
> > Rehan van der Merwe
> > Neil Harvey & Associates (Pty) Ltd
> > rehan at nha.co.za
> > Tel:  +27 21 6709237
> > Fax: +27 21 6709337
> > 
> 
> 
> -- 
> http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.
> 
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