[rt-users] RT2 Not Sending Reply's to Requestors?

[R. Gupta]

Hello,

I am having some trouble with RT2 & sendmail & replies.  Particularly, the
problem is that the reply is not being sent so it seems...

If I do a 'tail -f' of Apache's error.log, and Sendmail's mail.log and
RT2's logfile (which I have placed in /var/log/rt2) nothing is written to
them upon submit of the reply.  The following is displayed under a
"Results" heading in the web-interface:

"correspondence sent"

Unfortunately, the email is not received by the requestor.

Any suggestions?  I was hoping to have SOME error to aid in finding out
what is wrong...  Perhaps I'm not looking in the right places for some
sort of error message to help..



VERSION/CONFIG INFORMATION:

I am running: Version of sendmail being used: Sendmail 8.12.1


<excerpt from /usr/local/rt2/etc/config.pm>
#Sendmail Configuration

$MailCommand = 'sendmail';

$SendmailArguments="-oi -ODeliveryMode=b -OErrorMode=m";

$SendmailPath = "/usr/sbin/sendmail";

$UseFriendlyToLine = 0;


... I have ensured that sendmail is indeed at that location :)

Anyways, thats it.. Thanks in advance for your help!

R. Gupta