[rt-users] RT2 Not Sending Reply's to Requestors?

R. Gupta rgupta at interlynx.net
Thu Nov 15 17:52:44 EST 2001


I am having some trouble with RT2 & sendmail & replies.  Particularly, the
problem is that the reply is not being sent so it seems...

If I do a 'tail -f' of Apache's error.log, and Sendmail's mail.log and
RT2's logfile (which I have placed in /var/log/rt2) nothing is written to
them upon submit of the reply.  The following is displayed under a
"Results" heading in the web-interface:

"correspondence sent"

Unfortunately, the email is not received by the requestor.

Any suggestions?  I was hoping to have SOME error to aid in finding out
what is wrong...  Perhaps I'm not looking in the right places for some
sort of error message to help..


I am running: Version of sendmail being used: Sendmail 8.12.1

<excerpt from /usr/local/rt2/etc/config.pm>
#Sendmail Configuration

$MailCommand = 'sendmail';

$SendmailArguments="-oi -ODeliveryMode=b -OErrorMode=m";

$SendmailPath = "/usr/sbin/sendmail";

$UseFriendlyToLine = 0;

... I have ensured that sendmail is indeed at that location :)

Anyways, thats it.. Thanks in advance for your help!

R. Gupta

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