[rt-users] why is my rt changing status from new to open!?

[Jesse Vincent]

Known bug. fixed in 2.0.9.


On Fri, Nov 16, 2001 at 10:24:02AM +1000, matt carter wrote:
> 
> occasionally i have noticed that rt seems to take it upon itself to go
> changing the status of tickets.
> 
> i have no problem with it re-opening resolved tickets upon correspondence,
> but opening tickets that have no owner is pretty strange?!?
> 
> 
> eg:
> 
> Thu Nov 15 17:15:47 2001
>                                          x at x -
> Ticket created
> 
> 
> Thu Nov 15 17:21:04 2001
>                                          x at x -
> Correspondence added
> 
> 
> Thu Nov 15 17:21:05 2001
>                                          RT_System - Status changed from
> new to open
> 
> 
> 
> 
> 
> 
> 
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