[rt-users] why is my rt changing status from new to open!?

matt carter matt at iseek.com.au
Thu Nov 15 19:24:02 EST 2001

occasionally i have noticed that rt seems to take it upon itself to go
changing the status of tickets.

i have no problem with it re-opening resolved tickets upon correspondence,
but opening tickets that have no owner is pretty strange?!?


Thu Nov 15 17:15:47 2001
                                         x at x -
Ticket created

Thu Nov 15 17:21:04 2001
                                         x at x -
Correspondence added

Thu Nov 15 17:21:05 2001
                                         RT_System - Status changed from
new to open

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