[rt-users] why is my rt changing status from new to open!?

[matt carter]

occasionally i have noticed that rt seems to take it upon itself to go
changing the status of tickets.

i have no problem with it re-opening resolved tickets upon correspondence,
but opening tickets that have no owner is pretty strange?!?


eg:

Thu Nov 15 17:15:47 2001
                                         x at x -
Ticket created


Thu Nov 15 17:21:04 2001
                                         x at x -
Correspondence added


Thu Nov 15 17:21:05 2001
                                         RT_System - Status changed from
new to open