[rt-users] Beginner config.pm questions
Steve Gilbert
gilbert at 8020softwaretools.com
Mon Nov 26 16:05:44 EST 2001
I have a few questions about setting up etc/config.pm after
a successful RT2 installation. I just want to make sure I'm
clear on a few things...
1. $rtname="example.com";
...what exactly does "...RT will look for in mail messages..."
mean? Is it just looking for it in the Subject: string, or is
it actually looking for this in the addresses of incoming mails?
2. $DatabaseUser="rt_user";
...how does this relate to the rt_user Unix account that you
create during the install? I guess more to the point...what
does RT do with this Unix account? If RT doesn't already use
it, I'd like to point $OwnerEmail to this.
3. $MailAlias
...there is mention of this as a "generic alias to send mail to
for any request already in a queue." I'm not sure I understand
what this means or if I need it.
...thanks a lot for any insight. I'm sure I'll have more questions
as I dig deeper.
--
Steve Gilbert gilbert at 8020softwaretools.com
80/20 Software Tools www.8020softwaretools.com
** Consulting and support for open source **
** network management and performance analysis tools **
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