[rt-users] Beginner config.pm questions

Jesse Vincent jesse at bestpractical.com
Mon Nov 26 16:13:42 EST 2001

On Mon, Nov 26, 2001 at 01:05:44PM -0800, Steve Gilbert wrote:
> I have a few questions about setting up etc/config.pm after
> a successful RT2 installation.  I just want to make sure I'm
> clear on a few things...
> 1. $rtname="example.com";
>    ...what exactly does "...RT will look for in mail messages..."
>    mean?  Is it just looking for it in the Subject: string, or is
>    it actually looking for this in the addresses of incoming mails?

It's the subject line

> 2. $DatabaseUser="rt_user";
>    ...how does this relate to the rt_user Unix account that you
>    create during the install?  I guess more to the point...what
>    does RT do with this Unix account?  If RT doesn't already use
>    it, I'd like to point $OwnerEmail to this.

this is for the _database_ username. hence the variable name. this is for
who RT connects to the database as.  

> 3. $MailAlias
>    ...there is mention of this as a "generic alias to send mail to
>    for any request already in a queue."  I'm not sure I understand
>    what this means or if I need it.

It's a fallback address if RT can't figure out what to set for a return address.

> ...thanks a lot for any insight.  I'm sure I'll have more questions
> as I dig deeper.
> -- 
> Steve Gilbert             gilbert at 8020softwaretools.com
> 80/20 Software Tools      www.8020softwaretools.com
> **     Consulting and support for open source        **
> ** network management and performance analysis tools **
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