[rt-users] Replies not being sent

Bruce Campbell bruce_campbell at ripe.net
Tue Nov 27 06:49:37 EST 2001

On Tue, 27 Nov 2001, Gorazd Bozic wrote:

> I have a strange problem with RT 2.0.9 installation: replies in tickets
> (response to requestors) are never sent. Autoreply works fine when ticket
> is created, as well as scrips that send mail to requestor on status
> change and owner change (I have installed the add-on). I have set up
> the 'sendmailpipe' and options and the path to sendmail are both OK
> (otherwise scrips couldn't send messages).

You need to add a scrip to the relevant queue of:

	OnCorrespond NotifyRequestors with template Correspondence

This was biting me as well, as I hadn't read through all of the docs.

                             Bruce Campbell                            RIPE

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