[rt-users] requestor getting comments

Jesse Vincent jesse at bestpractical.com
Tue Nov 27 15:11:34 EST 2001

The templates are assuming the default configuration. you've gone and configured
RT in a somewhat non-recommended way.... You might want to look at the
recommended scrips in the install guide.



On Tue, Nov 27, 2001 at 01:03:11PM -0700, Justin Wood wrote:
> I recently set up RT 2.0.9 on FreeBSD 4.4-STABLE.  Most things seem to
> work fine.  There is one thing I don't quite understand however.  I am
> testing the comments, and the requestor seems to be getting them.  I
> used the web interface, and made sure that it said "comment (not sent to
> requestor)" and sent it.  The requestor got a mail, and one of the first
> lines in it said,
> 	This is a comment.  It is not sent to the Requestor(s):
> The scrip I have in place says 
> 	OnComment NotifyAllWatchersAsComment with template AdminComment
> Am I missing something?  Anyone have any hints?
> Thanks in advance,
> Justin
> -- 
> ----------------------------------------------------------
> Justin Wood				justin at flipdog.com
> Systems Administrator
> FlipDog.com			   http://www.flipdog.com/
> ----------------------------------------------------------
> _______________________________________________
> rt-users mailing list
> rt-users at lists.fsck.com
> http://lists.fsck.com/mailman/listinfo/rt-users

http://www.bestpractical.com/products/rt  -- Trouble Ticketing. Free.

More information about the rt-users mailing list