[rt-users] Missing replies

[Jesse Vincent]

If you can find some way to reliably replicate the problem, then it'll
be much easier to figure out how to fix it.....

	-j


On Wed, Nov 28, 2001 at 12:23:16PM +0000, Simon Woodward wrote:
> Hi All,
> 
> Our support guys have bought a possible issue to my attention. It seems
> that some correspondence is not being sent out from the ticket system.
> It hasn't been many, but enough to raise suspicions with customers
> phoning asking about the status of their problem and wondering why they
> haven't been answered, when in fact they have.
> 
> We are using qmail as the mailer, and the vast majority of replies /
> comments / auto responses get through with no problem. However the ones
> that haven't there has not even been a corresponding entry in the log
> files to show that delivery has even been attempted.
> 
> In config.pm:
> 
> $MailCommand = 'sendmailpipe';
> $SendmailArguments="-t";
> $SendmailPath = "/var/qmail/bin/sendmail";
> 
> In Queue Scrips:
> 
> OnCreate AutoreplyToRequestors with template 1st Line Autoreply       
> OnResolve NotifyRequestors with template 1st Line ticket
> resolution       
> OnCorrespond NotifyRequestors with template Correspondence
> 
> Any ideas / comments / suggestions appreciated.
> 
> TIA,
> 
> Simon.
> 
> 
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> 

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