[rt-users] feature idea: auto-link urls

[Jesse Vincent]

On Tue, Oct 02, 2001 at 02:38:59PM -0500, Christian Gilmore wrote:
> I think Marc was asking that URLs embedded within e-mails have appropriate
> HTML slapped around them before they are written to the DB.

*nod* I know. Though actually, you'd be better off doing that processing on
display. I suspect there's actually a single flag that could get passed to mason
to make it DTRT there.

> 
> Regarding what you're suggesting, Jesse, I'm a bit foggy what you mean,
> but it sounds cool. Could you clarify? I may have time to handle it if I
> can get a better grasp of what it is. :)

RT's "Relationships" functionality is great for linking tickets to other tickets. But. that's not the only thing you can use it for.  You can link tickets
to external URIs. (Like http://fsck.com or something custom like 
fsck.com-kb://kb.fsck.com/article/23) and can define custom handlers to do 
things  with those URIs. But the basic idea is to parse out URLs on ticket submiussion and add them as "Refers To" links.

> Regards,
> Christian
> 
> -----------------
> Christian Gilmore
> Team Lead
> Web Infrastructure & Tools
> IBM Software Group
> 
> 
> > -----Original Message-----
> > From: rt-users-admin at lists.fsck.com
> > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent
> > Sent: Tuesday, October 02, 2001 2:17 PM
> > To: Marc Hedlund
> > Cc: rt-users at lists.fsck.com
> > Subject: Re: [rt-users] feature idea: auto-link urls
> >
> >
> > You know, I'm not even sure that it's what you mean, but the idea of
> > creating RT "Refers to" links from the content of the ticket
> > is just great.
> > it can definitely be done with a scrip. and I'd _love_ to see
> > someone put it
> > together. (I may not get to it for a while, myself)
> >
> > 	-j
> >
> >
> > On Tue, Oct 02, 2001 at 12:00:01PM -0700, Marc Hedlund wrote:
> > >
> > > In December of last year, there was some discussion[1] of
> > automatically
> > > creating links from URLs that appear in ticket contents.
> > Has this been
> > > proposed/considered/rejected as a feature for RT?  Could
> > this been done
> > > with Scrips?
> > >
> > > Thanks,
> > >
> > > Marc Hedlund
> > > e: marc at precipice dot org
> > >
> > > [1]
> > <http://lists.fsck.com/pipermail/rt-users/2000-December/001389.html>
> > >
> > >
> > >
> > >
> > >
> > > _______________________________________________
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> > > http://lists.fsck.com/mailman/listinfo/rt-users
> > >
> >
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> >
> 
> 
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