[rt-users] feature idea: auto-link urls

[Marc Hedlund]

I can try it either way (as part of the display routine, or as a script to
add a "Refers To" on correspondence) -- which would people prefer?

Marc Hedlund 
e: marc at precipice dot org

On Tue, 2 Oct 2001, Jesse Vincent wrote:

> 
> 
> 
> On Tue, Oct 02, 2001 at 02:38:59PM -0500, Christian Gilmore wrote:
> > I think Marc was asking that URLs embedded within e-mails have appropriate
> > HTML slapped around them before they are written to the DB.
> 
> *nod* I know. Though actually, you'd be better off doing that processing on
> display. I suspect there's actually a single flag that could get passed to mason
> to make it DTRT there.
> 
> > 
> > Regarding what you're suggesting, Jesse, I'm a bit foggy what you mean,
> > but it sounds cool. Could you clarify? I may have time to handle it if I
> > can get a better grasp of what it is. :)
> 
> RT's "Relationships" functionality is great for linking tickets to other tickets. But. that's not the only thing you can use it for.  You can link tickets
> to external URIs. (Like http://fsck.com or something custom like 
> fsck.com-kb://kb.fsck.com/article/23) and can define custom handlers to do 
> things  with those URIs. But the basic idea is to parse out URLs on ticket submiussion and add them as "Refers To" links.
> 
> > Regards,
> > Christian
> > 
> > -----------------
> > Christian Gilmore
> > Team Lead
> > Web Infrastructure & Tools
> > IBM Software Group
> > 
> > 
> > > -----Original Message-----
> > > From: rt-users-admin at lists.fsck.com
> > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent
> > > Sent: Tuesday, October 02, 2001 2:17 PM
> > > To: Marc Hedlund
> > > Cc: rt-users at lists.fsck.com
> > > Subject: Re: [rt-users] feature idea: auto-link urls
> > >
> > >
> > > You know, I'm not even sure that it's what you mean, but the idea of
> > > creating RT "Refers to" links from the content of the ticket
> > > is just great.
> > > it can definitely be done with a scrip. and I'd _love_ to see
> > > someone put it
> > > together. (I may not get to it for a while, myself)
> > >
> > > 	-j
> > >
> > >
> > > On Tue, Oct 02, 2001 at 12:00:01PM -0700, Marc Hedlund wrote:
> > > >
> > > > In December of last year, there was some discussion[1] of
> > > automatically
> > > > creating links from URLs that appear in ticket contents.
> > > Has this been
> > > > proposed/considered/rejected as a feature for RT?  Could
> > > this been done
> > > > with Scrips?
> > > >
> > > > Thanks,
> > > >
> > > > Marc Hedlund
> > > > e: marc at precipice dot org
> > > >
> > > > [1]
> > > <http://lists.fsck.com/pipermail/rt-users/2000-December/001389.html>
> > > >
> > > >
> > > >
> > > >
> > > >
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> > > >
> > >
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> > 
> > 
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> 
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