[rt-users] feature idea: auto-link urls

[Jay Kramer]

Just as a note, I have only looked at this for a few minutes, but I am
pretty sure that this would be the easiest for the display routine... just
define a filter that looks for http:// or ftp:// or www. or ???@???.com and
makes the appropriate html around it...  look at:
http://www.masonhq.com/docs/manual/Devel.html#filtering

Jay
(It looks relatively simple, and you could do it in just the areas of RT
where you display the tickets...)

>
> I can try it either way (as part of the display routine, or as a script to
> add a "Refers To" on correspondence) -- which would people prefer?
>
> Marc Hedlund
> e: marc at precipice dot org
>
> On Tue, 2 Oct 2001, Jesse Vincent wrote:
>
> >
> >
> >
> > On Tue, Oct 02, 2001 at 02:38:59PM -0500, Christian Gilmore wrote:
> > > I think Marc was asking that URLs embedded within e-mails have
appropriate
> > > HTML slapped around them before they are written to the DB.
> >
> > *nod* I know. Though actually, you'd be better off doing that processing
on
> > display. I suspect there's actually a single flag that could get passed
to mason
> > to make it DTRT there.
> >
> > >
> > > Regarding what you're suggesting, Jesse, I'm a bit foggy what you
mean,
> > > but it sounds cool. Could you clarify? I may have time to handle it if
I
> > > can get a better grasp of what it is. :)
> >
> > RT's "Relationships" functionality is great for linking tickets to other
tickets. But. that's not the only thing you can use it for.  You can link
tickets
> > to external URIs. (Like http://fsck.com or something custom like
> > fsck.com-kb://kb.fsck.com/article/23) and can define custom handlers to
do
> > things  with those URIs. But the basic idea is to parse out URLs on
ticket submiussion and add them as "Refers To" links.
> >
> > > Regards,
> > > Christian
> > >
> > > -----------------
> > > Christian Gilmore
> > > Team Lead
> > > Web Infrastructure & Tools
> > > IBM Software Group
> > >
> > >
> > > > -----Original Message-----
> > > > From: rt-users-admin at lists.fsck.com
> > > > [mailto:rt-users-admin at lists.fsck.com]On Behalf Of Jesse Vincent
> > > > Sent: Tuesday, October 02, 2001 2:17 PM
> > > > To: Marc Hedlund
> > > > Cc: rt-users at lists.fsck.com
> > > > Subject: Re: [rt-users] feature idea: auto-link urls
> > > >
> > > >
> > > > You know, I'm not even sure that it's what you mean, but the idea of
> > > > creating RT "Refers to" links from the content of the ticket
> > > > is just great.
> > > > it can definitely be done with a scrip. and I'd _love_ to see
> > > > someone put it
> > > > together. (I may not get to it for a while, myself)
> > > >
> > > > -j
> > > >
> > > >
> > > > On Tue, Oct 02, 2001 at 12:00:01PM -0700, Marc Hedlund wrote:
> > > > >
> > > > > In December of last year, there was some discussion[1] of
> > > > automatically
> > > > > creating links from URLs that appear in ticket contents.
> > > > Has this been
> > > > > proposed/considered/rejected as a feature for RT?  Could
> > > > this been done
> > > > > with Scrips?
> > > > >
> > > > > Thanks,
> > > > >
> > > > > Marc Hedlund
> > > > > e: marc at precipice dot org
> > > > >
> > > > > [1]
> > > > <http://lists.fsck.com/pipermail/rt-users/2000-December/001389.html>
> > > > >
> > > > >
> > > > >
> > > > >
> > > > >
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> > > > >
> > > >
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