[rt-users] Re: [rt-devel] [rt-announce] RT 2.0.8

Jesse Vincent jesse at bestpractical.com
Mon Oct 8 08:40:55 EDT 2001


Excellent. it'll be in 2.0.9, along with a couple of goodies ;)


On Mon, Oct 08, 2001 at 09:12:52AM +0200, Alesh Mustar wrote:
> Yup, works like a charm.
> 
> Thanks,
> A.
> 
> Jesse Vincent wrote:
> 
>     Does it work better with this patch against Ticket.pm?
>     
>     348c368,371
>     <   my @keywords = @{$args{$key}};
>     ---
>    
>                 my @keywords = ref($args{$key}) eq 'ARRAY' ?
>                       @{$args{$key}} : ($args{$key});
>    
>     
>     
>     (Line numbers are off. the patch is my current development sources vs what's in
>     CVS, but the routine is in Ticket::Create.)
>     
>     On Thu, Oct 04, 2001 at 02:50:21PM +0200, Alesh Mustar wrote:
>    
>         Ignore my stupidy please, I didn't manage to see the Show Details link :-)
>         
>         Tho, I found that if i set a keywoard for the ticket and change Priority for
>         example from 10 to something else, RT doesn't save it.
>         It only saves:
>         
>           * Ticket 465 created in queue 'Sportina'.                                    
>           * TimeWorked: TimeWorked changed from 0 to by alesh                          
>           * TimeLeft: TimeLeft changed from 0 to by alesh                              
>                                                                                        
>                                                                                        
>         
>         Jesse?
>         
>         A.
>         
>         Alesh Mustar wrote:
>         
>             * Ticket creation now has a "more detail" section
>            
>            
>             Am I missing something or did I do something wrong, but the Create New
>             Ticket is the same as in 2.07 on my machine.
>            
>             I checked the files, cleaned the sessiondata di
>         r, yes i did stop, start
>             apache (didn't use restart).
>            
>             Wtf can still be wrong? Something obscure?
>            
>             I attached Create.html from Tickets dir.
>            
>             Jesse, anyone else?
>            
>             Thank you in advance,
>             A.
>            
>                 -------------------------------------------------------------------   
>            
>             %# $Header: /raid/cvsroot/rt/webrt/Ticket/Attic/Create.html,v 1.1.2.16 2001
>             /09/19 20:49:26 jesse Exp $ %# Copyright 1996-2000 Jesse Vincent <& /
>             Elements/Header, Title => "Create a new ticket" &> <& /Elements/Tabs,
>             current_toptab => "Ticket/Create.html" &> <& /Elements/TitleBoxStart,
>             contentbg => "#cccccc", title => "Create a new ticket"&>
>            
>                                             <& /Elements/           <& /Elements/      
>                         <%                  SelectStatus,           SelectOwner, Name  
>             Queue       
>         $QueueObj-> Status: Name =>          Owner: => "ValueOfOwner", 
>                         Name %>             "Status",               QueueObj =>        
>                                             Default=> 'new'         $QueueObj &>       
>                                             &>                                         
>             Requestors: [<%$session{CurrentUser}->EmailAddress%> ]                     
>             Cc:         [                                        ]                     
>             Admin Cc:   [                                        ]                     
>             Subject:    [                                                            ] 
>             Attach      [                    ]                                         
>             file:                                                                      
>             Describe the issue below:                                                  
>             <& /Elements/MessageBox, QuoteTransaction
>          => $QuoteTransaction &>          
>                                                                                        
>            
>             <& /Elements/TitleBoxEnd &>
>                                                                        [ Show details ]
>             <& /Elements/Submit, Label => "Create ticket"&>
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>            
>             <& /Elements/TitleBoxStart, title => 'The      <& /Elements/TitleBoxStart,    
>             Basics', title_class=> 'inverse', color => "#  title => "Dates",
>          title_class=>
>             993333" &>                                     'inverse', color => "#663366"  
>                                                            &>                             
>                    Priority: [<%$]                                                        
>              Final Priority: [<%$]                         Starts: [          ]           
>                 Time Worked: [   ]                            Due: [          ]           
>                   Time Left: [   ]                                                        
>                                                            <& /Elements/TitleBoxEnd &>    
>             <& /Elements/TitleBoxEnd &>                    <& /Elements/TitleBoxStart,    
>                                                            title => 'Relationships',      
>             <& /Elements/TitleBoxStart, title_class=>      title_class=> 'inverse',       
>             'inverse', title => "Keyword
>          Selections",      titleright => '', color=> "#   
>             color => "#993300" &>                          336633" &> (Enter ticket ids or
>                                                            URLs, seperated with spaces)   
>             % while ( my                                                                  
>             $KeywordSelect =                                   Depends on [          ]    
>             $KeywordSelects->                              Depended on by [          ]    
>             Next ) { % my                                         Parents [          ]    
>             $Descendents =                                       Children [          ]    
>             $KeywordSelect->                                    Refers to [          ]    
>             KeywordObj->                                   Referred to by [          ]    
>             Descendents;                                                                  
>                            <%                    
>                   <& /Elements/TitleBoxEnd &>    
>              $KeywordSelect-> [(empty)                   ] <& /Elements/Submit, Label =>  
>                       Name %>                              "Create ticket"&>              
>             % }                                                                           
>                                                                                           
>             <& /Elements/TitleBoxEnd &>                                                   
>            
>             <%INIT> my $QueueObj = new RT::Queue($session{'CurrentUser'}); $QueueObj->
>             Load($Queue) || Abort("Queue could not be loaded."); my $KeywordSelects =
>             $QueueObj->KeywordSelects;
>    
>     
>     
>     
> 
> 
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-- 
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