[rt-users] How can i edit Default Templates in RT2 ?

[John Castillo]

tried a few things.. made a new template and could not find where the
data was being stored.  looked inside
/usr/local/rt2/WebRT/html/Admin/Global/Template.html and found some perl
references that i didn't understand.  is my template somehow being
stored in the database?

all i really want to do is understand where the Default Templates are
located.  i've looked and all i could really find is something in
/usr/local/rt2/etc/insertdata.  seems that some data is held in there,
but seems like a strange place to require users to edit Default
Templates.

i cannot edit Default Templates do this from the WebUI and i am logged
in as the "root" user and as a user that has ALL privledges available.
can someone point me in the right direction?

thanks,
john.