[rt-users] Making RT send reminders

[matthew zeier]

> Isn't there anyone who can give me some pointers on how to make RT
> (2-0-5_03) send reminders to ticket owners after a set period of time
> (perhaps even on a per queue basis)? I'm still trying to figure this out
> but to no avail.

This is in no way elegant but it works for our needs at the moment.  I'm
using /opt/rt2/bin/rt to do give me a list of tickets that have been idle
for IGNORED_DAYS.  I also check for any tickets owned by "nobody" regardless
of when they've been last checked.

- mz
-------------- next part --------------
A non-text attachment was scrubbed...
Name: rt-nag.pl
Type: application/octet-stream
Size: 2040 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20011009/d0aefbea/attachment.obj>