[rt-users] Making RT send reminders

[Jesse Vincent]

I finally checked my "nag" script into CVS.  it's avaialbe in the contrib
arcives now.  it's really really trivial. but it's yet another example
of a tool using the RT api.

I invoke it from cron using this commandline:


/usr/bin/perl /opt/rt2/bin/nag | mail -s "Today's todo list" jesse


On Tue, Oct 09, 2001 at 10:58:29AM -0700, matthew zeier wrote:
> 
> 
> 
> > Isn't there anyone who can give me some pointers on how to make RT
> > (2-0-5_03) send reminders to ticket owners after a set period of time
> > (perhaps even on a per queue basis)? I'm still trying to figure this out
> > but to no avail.
> 
> This is in no way elegant but it works for our needs at the moment.  I'm
> using /opt/rt2/bin/rt to do give me a list of tickets that have been idle
> for IGNORED_DAYS.  I also check for any tickets owned by "nobody" regardless
> of when they've been last checked.
> 
> - mz



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