[rt-users] rt doesn't send mail

[Jesse Vincent]

Are you using sendmail or sendmailpipe?  What mta? are you using sendmail without turning off FriendlyToLines? is there anything in your mail logs?


On Wed, Oct 10, 2001 at 11:50:01AM -0400, Rich West wrote:
> The email gateway is for the _receiving_ of mail, not the sending of it. :)
> 
> Anyhow, I just experienced the same problem.  Darned thing was working 
> on Monday and there was much rejoicing.
> 
> I went and ran through a couple of tests yesterday before giving the 
> go-ahead to put it into production, and the darn thing doesn't even 
> think about sending email.  Nothing shows up in the sendmail logs (not 
> even the attempt at a connection).  The reply from within RT2 (let's 
> say, an admin replies to an open ticket) does go into the database and 
> it _acts_ like the message was sent...
> 
> but nothing.. no email message, nothing in the sendmail logs.. any RT 
> logs or something that I can check?
> 
> I'm severely tempted to remove RT2 and re-install it, but, honestly, I 
> would rather not...
> 
> -Rich
> 
> 
> Sheeri Kritzer wrote:
> 
> >On Tue, 25 Sep 2001, [iso-8859-1] Marc Schrötel wrote:
> >
> >>houston we've got a problem...
> >>my RT doesn't want to send mail...
> >>RT receives mail correctly, creates the ticket but sends no mail.
> >>relay is configured correctlyand i can write mail from this server.
> >>i have the following scrips on this queue:
> >>OnCorrespond AutoreplyToRequestors with template AutoRespondOnCreation
> >>OnCreate NotifyRequestors with template Autoreply
> >>
> >>any ideas?
> >>
> >
> >Did you set up the gateways properly?  ie, in section 7.1 of the
> >installation and configuration manual, "Configuring the email gateway"
> >
> >7.1 Configuring the email gateway
> >An alias for the initial queue will need to be made in either your
> >global mail aliases file (if you are using NIS) or locally on your
> >machine.
> >
> >Add the following lines to /etc/aliases (or your local equivalent) :
> >
> >rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action
> >comment"
> >rt:         "|/path/to/rt2/bin/rt-mailgate --queue general --action
> >correspond"
> >
> -- 
> Richard West                   $14.95 Registrations      mailto:rwest at wesmo.com
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> 
> 
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