[rt-users] rt doesn't send mail

[Rich West]

This seems to always happen to me: I work on a problem, get to the point 
where I actually break down and send an email off to a mailing list 
describing the problem and asking for help.  Then, after sending the 
email, I go back to tinkering with it, and voila, I fix it. :)

Yes, yes.. I feel like a dummy.  RT wasn't configured to repond to the 
requestor.  Duh..  I'll go into the corner now and put my dunce cap on 
for 5 minutes.

:)

Thanks!
-Rich


THAUVIN Blaise (Informatique) wrote:

> Hi,
>
> Did you check that you configured RT to actually send mail (ie: 
> created scripts to send mail for "on correspond", "on create"....)
>
> I know it may sound obvious, but that's the mistake I did, and it took 
> me some time to figure it out.
>
> Blaise
>
> -----Message d'origine-----
> De : Rich West [ mailto:Rich.West at wesmo.com ]
> Envoyé : mercredi 10 octobre 2001 17:50
> Cc : Sheeri Kritzer; Marc Schrötel; rt-users at lists.fsck.com
> Objet : Re: [rt-users] rt doesn't send mail
>
>
> The email gateway is for the _receiving_ of mail, not the sending of 
> it. :)
>
> Anyhow, I just experienced the same problem.  Darned thing was working
> on Monday and there was much rejoicing.
>
> I went and ran through a couple of tests yesterday before giving the
> go-ahead to put it into production, and the darn thing doesn't even
> think about sending email.  Nothing shows up in the sendmail logs (not
> even the attempt at a connection).  The reply from within RT2 (let's
> say, an admin replies to an open ticket) does go into the database and
> it _acts_ like the message was sent...
>
> but nothing.. no email message, nothing in the sendmail logs.. any RT
> logs or something that I can check?
>
> I'm severely tempted to remove RT2 and re-install it, but, honestly, I
> would rather not...
>
> -Rich
>
>
> Sheeri Kritzer wrote:
>
> >On Tue, 25 Sep 2001, [iso-8859-1] Marc Schrötel wrote:
> >
> >>houston we've got a problem...
> >>my RT doesn't want to send mail...
> >>RT receives mail correctly, creates the ticket but sends no mail.
> >>relay is configured correctlyand i can write mail from this server.
> >>i have the following scrips on this queue:
> >>OnCorrespond AutoreplyToRequestors with template AutoRespondOnCreation
> >>OnCreate NotifyRequestors with template Autoreply
> >>
> >>any ideas?
> >>
> >
> >Did you set up the gateways properly?  ie, in section 7.1 of the
> >installation and configuration manual, "Configuring the email gateway"
> >
> >7.1 Configuring the email gateway
> >An alias for the initial queue will need to be made in either your
> >global mail aliases file (if you are using NIS) or locally on your
> >machine.
> >
> >Add the following lines to /etc/aliases (or your local equivalent) :
> >
> >rt-comment: "|/path/to/rt2/bin/rt-mailgate --queue general --action
> >comment"
> >rt:         "|/path/to/rt2/bin/rt-mailgate --queue general --action
> >correspond"
> >
>

-- 
Richard West                   $14.95 Registrations      mailto:rwest at wesmo.com
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