[rt-users] Keyword based ACL's

[Jesse Vincent]

no. but what you can do is make those support reps ccs or admin ccs and
grant rights to ccs or admin ccs.

	-j


On Wed, Oct 10, 2001 at 11:07:23AM -0600, Wozz wrote:
> Is it possible to restrict access to viewing tickets based on Keywords?
> What I'd like to do is provide a 'generic' account to some of customer
> service personnel to allow them to view tickets, but only those tickets
> which have certain keywords assigned to them.  In rt 1.* we used seperate
> queues to achieve this, but it requires the extra step of moving tickets
> between queues and I'd like to avoid that if possible.  
> 
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