[rt-users] Keyword based ACL's

[Richard Soderberg]

> Is it possible to restrict access to viewing tickets based on 
> Keywords? What I'd like to do is provide a 'generic' account
> to some of customer service personnel to allow them to view
> tickets, but only those tickets which have certain keywords
> assigned to them.  In rt 1.* we used seperate queues to
> achieve this, but it requires the extra step of moving tickets
> between queues and I'd like to avoid that if possible.  

Keyword-based ACLs could be useful to us here if we were using Keywords;
it also fills a gap in the ACLs, where Groups, Queues, Global, and Users
all have ACLs, and Keywords don't.  I'm not savvy enough yet to add an
entire ACL structure, though.

R.