[rt-users] Is it possible to use queue name in place of rtname?

[Jesse Vincent]

If you do that, you should also modify the mail gateway to pick up on it.  
The reason that tag is there, however, is to make sure that your ticket #213
doesn't get comingled with my ticket #213.  Using the queue name could have
some unexpected consequences if your queue names are too generic ;)

	Jesse


On Wed, Oct 17, 2001 at 01:23:44PM -0400, Patrick E. Krogel wrote:
> I was wondering if it's possible to have the tickets use the queue name
> in the subject line in place of the rtname.
> 
> Subject: [{$rtname} #213] Problem with computer
> 
> would become...
> 
> Subject: [{$Ticket->QueueObj->Name()} #213] Problem with computer
> 
> I used the Template notation for specifying the queue name.
> 
> -Pat
> --------------------------------------------------------------------
> Pat Krogel						pekrogel at mtu.edu
> CEC Systems Administrator				Ph: (906)487-2111
> Michigan Technological University			Fax:(906)487-2283
> 
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