[rt-users] Is it possible to use queue name in place of rtname?

Jesse Vincent jesse at bestpractical.com
Wed Oct 17 14:44:13 EDT 2001


If you do that, you should also modify the mail gateway to pick up on it.  
The reason that tag is there, however, is to make sure that your ticket #213
doesn't get comingled with my ticket #213.  Using the queue name could have
some unexpected consequences if your queue names are too generic ;)

	Jesse


On Wed, Oct 17, 2001 at 01:23:44PM -0400, Patrick E. Krogel wrote:
> I was wondering if it's possible to have the tickets use the queue name
> in the subject line in place of the rtname.
> 
> Subject: [{$rtname} #213] Problem with computer
> 
> would become...
> 
> Subject: [{$Ticket->QueueObj->Name()} #213] Problem with computer
> 
> I used the Template notation for specifying the queue name.
> 
> -Pat
> --------------------------------------------------------------------
> Pat Krogel						pekrogel at mtu.edu
> CEC Systems Administrator				Ph: (906)487-2111
> Michigan Technological University			Fax:(906)487-2283
> 
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